ACCOUNT AND ORDER DATA

We handle information relating to your account (name, email, preferences) and your purchases (orders, returns, refunds). This data lets us offer a dependable online shopping service and give you access to your transaction history.

HOW THE BASKET AND SESSION WORK

Session identifiers and cookies are used to preserve your basket, keep you logged in and protect access to your account. Without them, certain essential features of the site may not function correctly.

PAYMENT PROTECTION

Payments are processed by a specialist provider. We do not store the full card number or the cryptogram. Exchanges are encrypted and security checks are applied to lower the risk of fraud and unauthorised access.

SAFEGUARDING CONTACT DETAILS

We use your contact details for delivery and essential notifications. We restrict the visibility of this information to authorised teams and strictly necessary suppliers. Access controls and record-keeping help protect these details.

ANALYTICS AND ENHANCEMENT

We may analyse site usage (pages visited, errors, performance) to improve your experience. Where possible, we prefer aggregated statistics and identifiers that reduce direct identification.

DISCLOSURE TO THIRD PARTIES

We share certain information with essential suppliers: delivery, payment, hosting, security and technical analytics. They may only use this information to provide the requested service.